Privacy policy

 

SKIN PEACE SPA & PRIVACY POLICY

Welcome to SKIN PEACE By Josie B. We look forward to providing you with the best care in a timely manner. These are not just facials; they are transformative experiences. Please know that our Spa policies are to ensure that each and every one of our guests will enjoy their experience here at SKIN PEACE.

RESERVATIONS & ARRIVALS

Spa services are available by appointment only. We recommend scheduling your appointment as far in advance as possible to ensure availability. A major credit card is required to hold a reservation for any of our services. Any on-site services including appointment bookings in Hamptons are charged in full at time of booking and are non-refundable. We recommend that you arrive at least 15 minutes prior to your scheduled appointment. 

CANCELLATION POLICY

At SKIN PEACE By Josie B, we strive to provide our clients with the highest level of service. To ensure that all of our clients have the opportunity to enjoy our services, we have established the following cancellation policy:

1. Cancellation Window:
      •   You may cancel your appointment without any charge up to 48 hours prior to your scheduled appointment time.
2. Late Cancellations:
      •   If you cancel your appointment less than 48 hours before your scheduled time, a cancellation fee equivalent to 50% of the service cost will be charged.
3. No-Shows:
      •   If you fail to show up for your appointment without prior notice, you will be charged 100% of the service cost.
4. Rescheduling:
      •   You may reschedule your appointment up to 48 hours before your scheduled time without any charge. Rescheduling within 48 hours will incur a fee of 25% of the service cost.
5. Emergency Cancellations:
      •   We understand that emergencies happen. If you need to cancel within 48 hours due to an emergency, please contact us as soon as possible. We will assess the situation and may waive the cancellation fee at our discretion.
6. Refunds:
      •   If you have prepaid for your service and cancel within the appropriate time frame, a full refund will be issued. For late cancellations or no-shows, the applicable fees will be deducted, and the remaining balance (if any) will be refunded.
7. Group Bookings:
      •   For group bookings (3 or more people), cancellations must be made at least 72 hours in advance. Cancellations made within 72 hours will incur a fee of 50% of the total service cost.

We value your time and ask that you value ours. This policy allows us to accommodate clients who are on our waiting list. Thank you for your understanding and cooperation.

Contact Information:
For cancellations or rescheduling, please contact us at 917.472.7999 or concierge@skinpeacebyjosieb.com


LATE ARRIVALS

Please understand that we allot a specific amount of time for each service. All spa appointments have been designed to allow the appropriate time for the full enjoyment of the service. Your late arrival may limit our ability to offer the fullest experience possible. Please understand that late arrivals will not receive an extension of scheduled treatments. You will be responsible for the full service.


ETTIQUETTE

Please put your cell phone on vibrate while visiting our Spa, so as not to disturb other guests during their treatment. Additionally, if you need to make a phone call we kindly ask that you step outside.


GIFT CARDS & CERTIFICATES

Gift cards/certificates are non-refundable and non-transferable. Discounted gift cards cannot be purchased and used as form of payment in same transaction. Not redeemable for cash or credit. Not redeemable on retail products or series of treatments. ALL gift cards/certificates must be mentioned at time of booking and must be presented at your appointment. Limit one gift card/gift certificate per service or product purchase. Gift card/gift certificates cannot be combined with first time client and referral discounts. Complying with NYS Law, all purchased gift cards/certificates expire 5 years after from being issued. However, a $50 inactivity fee will be charged for gift cards/certificates redeemed after 25 months from being issued. Promotional gift cards/certificates issued by SKIN PEACE, including email sign-up,  expire after 1 year and are only valid toward regular priced services.


SPA PROMOTIONS

Spa specials can not be used or combined with any other offer, promotions or third party gift cards/certificates. First time client discount is $25 off for regular-priced services only and cannot be used for bookings with Danna Omari. Not valid toward the following: Discounted add-on services, series of treatments, Sculptural Buccal Facial, and retail products.


GRATUITIES

Our services do not include gratuity. Gratuities are accepted in cash only. The average gratuity for a spa service is 18% to 20% of the total cost of the treatment. However, the gratuity you leave is entirely based on your satisfaction. 


PRICING

All prices displayed on our website are subject to change at anytime, and without notice. This is included for all single session pricing as well as any series of treatments, and promotions.


SERIES OF TREATMENTS RETURN POLICY

Unfortunately we are unable to issue any returns or reimburse any payment transactions on our spa series of treatment that was purchased. We will exchange them for you for other spa series of equal value or spa credit of equal value.


PRODUCT RETURN POLICY

SKIN PEACE  currently accepts returns for defective products and packaging only. Products must be returned within 14 days of purchase, accompanied by original receipt. All sale and promotional vouchers are final sale.


PAYMENT

Major credit cards are accepted. We do not accept personal, certified checks, money orders, or any 3rd party gift cards or pre-paid credit cards. Thank you!